Because you are in good hands. We are the team behind popular themes like online eshop. So, if you’re looking to create a website that is easy to use, we’re probably the best choice. Unlike other things, including our passion for all-things-pirates, our WordPress themes and plugins allow you to quickly go over the technical stuff and focus on building your online business. Our products are fairly easy to customize and the support team is always here to help you in case you have questions!
The good news is that you don’t need to be an expert to use themebuilders products. Our themes are already easy to customize. If you need additional customization or coding changes, we are unable to assist you in re-writing code, as this is beyond our scope. We do offer a collection of specific documentation and 200+ Custom Code articles with examples of how you can further customize your website. If you need WordPress customization services we recommend third-party vendors.
We do not have refund policy however if you found our product (that you purchased) completely unusable even after a support from our team, you can claim for the refund. The refund will not be provided in the following cases
  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)
If you haven’t found the answer to your question here, get in touch or check our extensive knowledge center.
Yes, all our paid plans include support for questions related to your account, billing, or anything product associated.
You can use them on any number of websites owned by you or not. Keep in mind that you will only receive updates, support, and new features just for the websites with an active license.
you will receive security updates and replies to your support inquires until the end of the subscription period. After that, you will still access the product features and should continue to work, but you won’t get security updates and support. Lifetime is a one-time payment, and as long as the product is maintained, you will get support and security updates.
Once you pay for a themebuilders product it is yours, therefore it should still operate (access to the theme features and options) even if you cancel the automated subscription renewal, but you won’t get the updates and support after the license expires. Lifetime is a one-time payment, and as long as the product is maintained, you will get support and security updates